1. How do I extend the life of my hammock?
There are many suggestions you can follow to help with this. Please visit our Care & Maintenance section (#22) to find out more about cleaning and storing recommendations.
2. What size hammock should I purchase?
Be sure to measure the area you plan to hang your hammock before purchasing. Our hammock sizes are all different so be sure to view all the dimensions before buying. If you have another brand hammock stand, we cannot guarantee all hammocks will fit on it. If you have additional questions that are not answered in this section, please contact firstname.lastname@example.org.
Length Issues & How to Fix Them
Too Short for Stand: Easy fix us to use longer or additional S hooks and chains will correct. Hang hammock from 1 end of stand using ‘s’ hook and chain. Let the hammock sag to your desired length and then measure the needed amount of additional chain.
Too Long for Bliss stand: If you are touching the ground or stand below you the Hammock is too long for the stand.
Notification of a wrong size product must be made within 2 weeks from the Date of Purchase. In order to replace a product at no charge, please provide a proof of purchase date such as a receipt, shipping document, or a credit card statement. If there is no proof of purchase date, then unfortunately we can only offer replacement product at the regular retail selling price plus shipping.
If The Hammock Is Not The Same Size As We Claimed It To Be:
Hammocks are hand crafted. No two are the same size. They also stretch with time and use. We cannot guarantee the exact size or that it will always stay that size.
3. How do I hang a hammock?
[CAUTION] If you are not familiar with construction, hardware or the use of tools, please use a qualified general contractor to install.
Improper installation may cause injury.
[SAFETY FIRST] Before entering hammock, inspect your hammock, hardware, installation points and objects supporting your hammock
for wear or weakness. Make sure there is no excessive rust or twisting in the hanging hardware. Proceed carefully and take your time
getting into and out of your hammock. Any hammock may tip if your weight isn’t centered. A hammock is not a playground swing or a
trampoline. Excessive swinging and other rough play may result in falls and may wear out your hammock and hardware prematurely.
Small children should not play unsupervised in your hammock. Bliss Hammocks, Inc. assumes no liability arising from the use and
application of this product and specifically disclaims any and all consequential and incidental damages.
Tree Mounting – Two hardwood trees that are a minimum of 12 inches in diameter and a minimum of 14 feet apart are needed. Appropriate hardware or tree straps need to be used for support and attachment to trees. This should be available at your local hardware store or at www.blisshammocks.com. Chains and S-hooks are recommended. They are strong and adjustable.
Post Mounting – When only 1 tree or no trees are available, pressure treated posts can be substituted. The posts should have minimum dimensions of 4”x 4” x 8’. Posts should be cemented a minimum of 2 feet into the ground. Sandy or loose earth might require longer posts and deeper cementing. 14 feet between the posts is the minimum. Posts should be checked for cracking and rotting before entering hammock. Appropriate hardware or tree straps need to be used for support and attachment. This should be available at your local hardware store or at www.blisshammocks.com. Chains and S-hooks are recommended. They are strong and adjustable.
Heavy-Duty Stand – We recommend our 15 foot Heavy Duty Steel Stand item# BHS-417. Bliss hammocks should fit when using another brand of stand, but there is no guarantee. Stands and hammocks come in various sizes. To check, hang the hammock on the stand and adjust to fit according to hanging guidelines below.
Hanging Guidelines: Two chains and two S-hooks have been provided to help you hang your hammock correctly. Attach the hammock to the S-hooks and the S-hooks to the chains. The chains should be attached to hanging points that are about 14 feet apart and about 5 feet off the ground. The hammock needs to sag in the middle. *Important* If your hammock is too tight it will make the hammock unstable and will cause flipping. The middle of the hammock at its lowest point should be 2 feet from the ground. With use your hammock might stretch and may need further adjusting.
4. Do you have replacement parts available?
We have some parts available for purchase in the Replacement Parts section. Part requests and concerns can be sent to email@example.com. If you do not see the part you’re looking for on our website, it may not be currently available.
5. What if my hammock arrives broken or missing a part?
If your hammock is missing a piece (or there’s a broken part) when it arrives, please contact us within two weeks of receiving the product. Missing parts will be sent at no cost only if the request is accompanied by a proof of purchase.
6. How long will my hammock last?
This answer is different for each product because there are many factors involved: climate, environment, care and maintenance of the hammock, the materials the product is made from, etc. To extend the life of your hammock as long as possible, follow the suggestions in our care and maintenance area. You can also routinely clean the hammock and store it in a dry location during times of bad weather. Take special precautions with animals (pets & other yard visitors) as well, many like to chew through ropes and cords and these types of damages are not covered under the warranty.
7. What is the weight limit on your hammocks?
Each hammock has a different weight limit based on the size and material of each item. The weight limit is noted on each individual product description, please be sure to view it before purchasing.
8. Will hammock hooks damage my trees?
Using tree hooks shouldn’t hurt your trees; however, keep in mind that you do need to make holes to install them. There are other options available if you decide that hooks are not for you. Our tree straps are an easy alternative if you don’t want to put any holes in your trees. There is no drilling needed to use the tree straps and this also allows you to easily move your hammock to other locations and adjust the height at any time.
9. How can I prevent against rust?
Rust is caused by the environment and is not covered by the warranty. It is also not a defect. Small amounts of surface rust shouldn’t compromise the structural integrity of the product. To extend the life of your product, follow the care and maintenance guidelines. Wash with mild soap and water and dry thoroughly with towel. This will remove surface rust and salt. Remove rust as best as possible and use touch up enamel paint on exposed steel. Heavy rusting will weaken the product. Always use safety and inspect before using the product. Make sure your hammocks and stands are completely dry and moisture free before storing them when not in use.
10. Can I exchange with you if I purchased your brand from another online vendor?
Unfortunately, no, you cannot return our product directly to us under this circumstance. If the item was purchased from another vendor, you paid them directly and would therefore have to refer to the return/exchange policy for that specific company.
11. Do all the hammocks come with stands?
No, stands do not come with the hammocks. All stands are sold separately except the Stow EZ Hammock/Stand pop up combo sets. The items that include a stand are BH-804 and BH-805 (the same model with canopy). Please see the next question to help you choose the right stand for your hammock.
12. What size stand should I purchase?
If your overall hammock length is between 6’-10’ you should go with our 10-ft Stand. If your overall hammock length is between 10’-13’ then you should consider our 15-ft Stand (multiple colors available). Chains are included with many of our larger hammocks so they can be adjusted to a perfect fit on the 15ft stand. Please see the below chart for specific model numbers and their corresponding stand. For more info, please visit: https://store-z21vg.mybigcommerce.com/hammock-to-stand-size-chart/
10-Ft Stand (BHS-416):
- Hammock in a Bag®
- Double Hammock in a Bag®
- Breathable Performance Double Hammock in a Bag®
- Breathable Performance Oversized Hammock w/ Pillow
- Weekender Rope Hammock)
15-ft Stand (BHS-417)
- 55" W Quilted Hammock
- 55" Wide Oversized Hammock with Spreader Bars & Pillow
- 2 Person Quilted Reversible Olefin Hammock w/ Pillow
- Breathable Performance 2 Person Hammock w/ Pillow
- Traditional Rope Hammock
- Traditional Double Rope Hammock
- Rope Hammock w/ Decorative Fringes
- 48" W Island Rope Hammock
- 2 Person Weekender Rope Hammock
- 60" W Multicolor Cotton Rope Hammock
- 60" W Cotton Rope Hammock
- 60" W Polyester Rope Hammock
Swing Chair Stand (HCS-499):
- Metro Series - Hammock Chair w/ Armrests - Sling Fabric (Dark Wood)
- Tahiti Island Rope Swing Chair
- Metro Series - Hammock Chair w/ Armrests - Polyester Fabric
13. What’s the Return Policy?
14. What’s the Product Warranty?
For detailed information on Warranty* Claims, please visit the "Warranty & Replacement Claim Info" section of the Customer Support page.
*Warranty excludes clearance/closeout items, non-retail, private sales, and auction website sales
15. Do you use Eco-Friendly materials?
Yes, many of our hammocks are made from a strong, breathable, recycled cotton rope.
16. Do the products have UV Protection?
Yes, they do! Many of our products feature UV resistant coating. For more specific details on each item, please view the product details on the item you’re interested in.
17. Are the spreader bars or ropes replaceable or sold separately?
The ropes are hand crafted and many of them braided all together at the ends. The braids usually run through the spreader bars, making it very difficult to replace one part over the other. So unfortunately we do not have this type of replacement available. However, if anything breaks during the warranty, you may submit a claim in the previously mentioned format. If a rope or spreader bar breaks after your warranty is over, you can still send a picture to firstname.lastname@example.org and they may be able to offer you a discount on another hammock.
18. I lost my instructions or they are missing from my package. Can I have another copy?
Many of our instructions are available right online to view and print! If you need something that you don’t see there, please email email@example.com.
19. I have a question about my Zero Gravity Chair or Rocking Recliner?
There is a separate page for any questions and concerns regarding all sizes of the Bliss Hammocks Zero Gravity Chairs (aka Gravity Free Recliners). If that section is unable to address all of your concerns, please contact customer service with the matter at firstname.lastname@example.org.
20. Can the hammock chairs be used as swings for children?
No, our hammock chairs are not made for heavy twisting and swinging. Too much twisting and winding on the ropes will eventually weaken them. If it is apparent that the ropes broke because of this, the warranty may be void. We do not recommend these for children because they may see it as a toy swing and it is not designed as such.
21. Why doesn't my coupon work?
Our Hammock Stand coupon codes are only valid within the 48 contiguous US States. Unfortunately, at this time our special offer doesn't apply to Alaska or Hawaii.
22. How do you recommend cleaning my hammock?
[CAUTION] If you are not familiar with construction, hardware, or the use of tools, please use a qualified general contractor to install. Improper installation may cause injury.
[SAFETY FIRST] If you are not familiar with construction, hardware, or the use of tools, please use a qualified general contractor to install. Improper installation may cause injury. Before entering hammock, inspect your hammock, hardware, installation points, and objects supporting your hammock for wear or weakness. Make sure there is no excessive rust or twisting in the hanging hardware. Proceed carefully and take your time getting into and out of your hammock. Any hammock may tip if your weight isn’t centered. A hammock is not a playground swing or a trampoline. Excessive swinging and other rough play may result in falls and may wear out your hammock and hardware prematurely. Small children should not play unsupervised in your hammock. Bliss Hammocks, Inc. assumes no liability arising from the use and application of this product and specifically disclaims any and all consequential and incidental damages.
Hammock Care and Maintenance:
To prevent mildew and increase the useful life of your hammock store it in a dry location during seasons when it’s not in use.
Cleaning: Your hammock is washable with warm water and a mild detergent or soap. Don’t use harsh chemical cleaners or bleach. Rinse well and let it dry thoroughly before storing. Hammock pillows are easily removed and similarly washable.
Wood Finish: To extend the usable life of the wood, we recommend you varnish or oil it regularly, at least once per year.
Storage: Make sure the hammock is completely dry before storing in a dry location.
23. How do I get a catalog?
The most up to date products and new items are featured on www.blisshammocks.com but we would gladly send you the catalog for the current year (Please note: The hard copy may not have every single item we carry - please see the website for the most up to date products and inventory). To receive the Bliss Hammocks catalog, just use the "Contact Us" form located here: https://store-z21vg.mybigcommerce.com/contact-us/ and be sure to provide your name, mailing address, phone number and indicate you are requesting a catalog. Please allow 2-3 weeks for delivery. If you would like to download a copy, please visit: https://store-z21vg.mybigcommerce.com/2019-bliss-catalogs/
24. What is the weight capacity of a Zero Gravity Chair?
There are three different size Zero Gravity Chairs and they each carry different weight capacity. If you are unsure which one you purchased, the instructions that were included with your Zero Gravity Chair will have the weight capacity listed.
26" Wide Zero Gravity Recliner: 300 lbs each
Zero Gravity Recliners ranging from 28" to 33" in Width: 360 lbs each